Delivery Policy & Methods

Effective Date: June 01, 2024

At Scout, we are committed to ensuring a smooth shopping experience for our customers while supporting our community of sellers. Our delivery policy outlines how deliveries are managed across different seller models on our platform:

1. Stores Model

Delivery Method: Scout manages deliveries for sellers using the "Stores" model. We partner with third-party shipping services to ensure reliable and timely delivery.
Delivery Times: Delivery times vary based on the seller's location and the shipping method chosen by the buyer.
Shipping Costs: Shipping costs are determined by Scout and are displayed during the checkout process.
Tracking Orders: Buyers receive tracking information to monitor the status of their orders.

2. Showrooms Model

Delivery Method: Sellers using the "Showrooms" model arrange deliveries directly with the buyer. Delivery methods may include self-delivery by the seller or third-party shipping services.
Delivery Coordination: Buyers and sellers communicate directly to coordinate delivery details, including timing and location.
Shipping Costs: Shipping costs, if applicable, are negotiated between the buyer and seller.

3. Custom Shops Model

Delivery Method: Scout manages deliveries for sellers using the "Custom Shops" model. We arrange shipping based on the buyer's location and the nature of the customized product using third-party shipping services.
Customization Completion: Sellers ensure that customized products are delivered promptly once customization is complete.
Shipping Fees: Shipping fees are determined by Scout and communicated to the buyer before payment.

4. Service Providers Model

Service Delivery: Services booked through the "Service Providers" model are delivered directly by the service provider at the agreed-upon time and location.
Appointment Scheduling: Buyers and service providers communicate directly to schedule appointments and coordinate service delivery.
Service Area: Service providers specify their service area, and delivery methods may include on-site visits or virtual sessions.

5. Delivery Tracking and Updates

Tracking Information: Scout provides tracking information for shipped products.
Communication: Buyers and sellers are expected to communicate promptly regarding delivery updates or any delays.

Contact Us

If you have any questions about our Delivery Policy & Methods, please contact us at:

Scout

Email: [email protected]

Mobile: 962798350555